Frequently Asked Questions
📦 Orders & Shipping
Q: How long does shipping take?
A: Standard US shipping takes 7–14 business days. Expedited options are available at checkout.
Q: Do you offer free shipping?
A: Yes! We offer free standard shipping on all US orders.
Q: Can I track my order?
A: Absolutely. Once your order ships, you’ll receive a tracking number via email.
Q: Do you ship internationally?
A: Currently we ship within the United States. International shipping is coming soon!
↩️ Returns & Refunds
Q: What is your return policy?
A: We offer a 30-day money-back guarantee. If you’re not satisfied, contact us within 30 days of delivery for a full refund or exchange.
Q: How do I start a return?
A: Email us at support@pawsandpulse.com with your order number and reason for return. We’ll guide you through the process.
Q: Are there any items that cannot be returned?
A: For hygiene reasons, water fountains and food-contact items must be unused and in original packaging to qualify for a return.
🐾 Products
Q: Are your products safe for pets?
A: Yes. All our products are made from pet-safe, non-toxic materials. Water fountains and food items are BPA-free.
Q: How do I choose the right size collar or bed?
A: Each product page includes a sizing guide. When in doubt, measure your dog’s neck or body length and compare to our size chart.
Q: Do you restock sold-out products?
A: Yes! Sign up for restock notifications on the product page or contact us to be added to the waitlist.
💳 Payments
Q: What payment methods do you accept?
A: We accept all major credit cards (Visa, Mastercard, Amex), PayPal, Apple Pay, Google Pay, and Shop Pay.
Q: Is my payment information secure?
A: Yes. Our store uses SSL encryption and all payments are processed through Shopify’s secure payment gateway.
📞 Contact Us
Q: How can I reach customer support?
A: You can contact us via our Contact page or email us at support@pawsandpulse.com. We respond within 24–48 hours.